We studied the renewals process, and it took us quite a bit of time to implement, because we had that concern about security and ensuring that we had enough information to make decisions. We made some significant process change in the analysis that the officers do to make the identity and entitlement decision on the individual. They do a comparison to the previous application. They make sure the photo hasn't changed that radically, so that the person looks the same in each of the passports, so we're ensuring that we're giving the passport to the same person the second time.
We're putting technological tools in place to improve that process before we issue the ten-year passport. We will use facial recognition technology to help us ensure that it is the same person. It's a very good, scientific method of making sure that the person is the same person we gave the previous passport to.
We use all the information we have in our database—which is quite significant—from the first application to ensure that the second application is as secure and that we're protecting the integrity of the process.