I was going to start where you just left off. There's no question there was leadership, and it extended from the top of the organization--the CO at the time--to all of the staff, two of whom are here today, to recognize that this was a crisis situation and needed the kind of urgent attention that near-death experiences can bring you.
As a consequence, they took radical new approaches to business processes. They updated technology and brought in new staff in a very traditional kind of way, but these new staff came in to do different kinds of jobs.
So it really was a fairly radical makeover, and it's still ongoing. This is not the end of the road. The implementation of the ten-year passport, the e-passport, and so forth will continue to bring some very substantial changes to the passport office, for which Madam Desloges is now responsible.
We also got some extremely good cooperation from other parts of government. The Public Service Commission, the Public Service Agency, and Public Works and Government Services Canada all had to contribute to the setting up of the new headquarters and the new printing office, and the hiring of staff, short-circuiting some of the more traditional rules around hiring, and so forth, to make it all happen.
I think it's a good example...and maybe I'm sounding a little self-congratulatory on this, but maybe, if I'm congratulating anyone, it's the public service of Canada, which, at times of stress and crisis, can actually do some remarkable things.