I think that's a really interesting question.
Obviously, I think one of the main lessons to be learned, which other departments could use, is that when there is a “crisis”--I use the term used by the deputy, but I don't know that I would have used it--that lessons be learned from that.
I think we have to give credit to the passport office. They did analyze what went wrong and what needed to be done, and they resolved it in a relatively short period of time. I'm not sure that departments always do that and do it with the diligence that the passport office has used.
I think the contingency planning could also serve as a good lesson and a good example for other departments.