Perhaps I can begin, Chair.
Some members will recall that we did a follow-up on a department and actually tried to identify what some of the critical success factors were. One of them, which I think is really important, is sustained management attention. I think it's quite obvious in this case that there were plans put in place and they were implemented and I presume there must have been people held to account for implementing those and things got done.
I think the fact that the agency probably went through a bit of a crisis that was very public and a lot of members were asking questions about it obviously helped to focus the mind, I'm sure, and there were additional funds given.
So I think there were a number of elements. I'm not sure it is always the case when we do our audits that there is that kind of urgency to action. The focus that was given in this case...not to take anything away from what people have done here. I just don't think in other cases we necessarily have the same kind of attention and heightened attention that there was in this particular case.