Thanks to all, and thanks for your diligence. Certainly, as we participate in this evaluation of the apparatus of government, your thoughts are not only important; they're crucial.
If I might, I've listened to a few of your reports now, and if I could just offer a quick little overview for a second, I'll use the analogy of a ground fire. We've all witnessed forest fires and raging fires and raging infernos, and quite frankly, I think this whole group of reports is not that. But I will say there are some brush fires. There are some issues we have to deal with—and we not only could deal with but we should deal with—in order to not only solve some of the existing problems you've identified but hopefully to prevent others from happening as well. So your efforts are extremely appreciated.
I have a couple of quick penetrating questions, I would hope, but before I ask them, I hope the opposition members will allow me to say this. It is rare when the Auditor General awards a “gold star”, and when I saw that I honestly said, hey, all news isn't bad. So thank you very kindly for recognizing the efforts of management on the Canada Health Infoway; and of course, particularly when you contrast that with the provincial auditor's response on that, which was literally damning, I'm pleased to see that.
It also opens up a very, very serious concern of mine on that, because although we have a system that apparently is working very well—we're getting it together on the Infoway—you state, “However, having a system available does not mean health care professionals are using it”. Well, what good is it having a system if people aren't going to use it effectively? Why aren't they using it effectively? Is it resources? Is it training? Is it regulatory approval? What is the problem?