I'm sure I speak on behalf of all my fellow members of Parliament when I say that one of the biggest things we deal with is people trying to get their work permits or their LMOs. You comment quite extensively on this. In paragraph 2.98, you said that HRSDC, which is responsible for the labour market opinions, “has implemented a number of initiatives aimed at improving the administration of labour market opinions”.
This I find really interesting. You talk about a quality assurance framework being necessary. You said there were some improvements--electronic mailboxes set up--and that the department is listening to its shortfalls, which it concedes. There was nothing in that report that suggested you had actually talked to the customers, that is, the employers who are trying to bring people in. I know there has been consternation among some employers about the whole LMO process.