Thank you for those questions.
One of the things that I've made a separate priority is making sure our national programs are armed with three things primarily: clear policy based on the legislation, procedures that flow from the policy, and monitoring to make sure those policies and procedures are being applied equitably and consistently. The fourth thing I might mention is training to make sure that people understand the policies and procedures we've got in place.
I think we've made some headway on these things. There's more work to be done, but we have amended and tightened the policies and procedures in a number of the areas that are touched on in this audit. The program monitoring framework you referred to is something we have deployed. It is not completely evolved yet, but I'm satisfied it's going to provide the kinds of information that I think we need at the national level to make adjustments to the procedures that are out there, the resources that we deploy, and the actions of our officers.
The other thing I would say is that the flow of information that's available both to management and staff is pivotal in making some of the gains we've undertaken to making in response to this audit.
So the work we're doing now in the national case management system, which is the data and statistical underpinning to our work going forward, is going to be fairly pivotal to our success here. We've identified about 40 specific areas where we would like to make some changes in NCMS. We've done about 20 of them and we have about 20 more to go. At the same time, we're looking at our complete architecture to see how the long-term evolution of NCMS or its replacement will be situated among the suite of systems that CBSA administers, and there are about four dozen of them.