I don't want to start a panic and have people think that everything is going to break down tomorrow morning. But there absolutely does have to be planning to replace these systems in an orderly fashion and not wait for the situation to become critical. Making computer technology changes in the Employment Insurance Program isn't something that can be done overnight. It may take years to replace a system that complex. So it is important to have a good plan for modernizing or replacing it.
On April 22nd, 2010. See this statement in context.