Again, Chair, this was one of the major irritants in previous HR management regimes, that everything became a dispute and had to go through very formal, legalistic challenges to be resolved.
I think, generally, practices have evolved to try to do these dispute resolution mechanisms before having to turn to the legal avenues. This would appear to be a very logical thing to have done, and we would hope there would be some sort of performance information to indicate whether this is being used and how successful it is in reducing the more formal complaints in the system.