That may be somewhat too positive a conclusion. Each department makes its decisions differently. We acknowledge rather early in the process that quality improvement would be very useful. In order to guarantee manager participation in the programs, we felt it would be useful to have a commitment to
surveys that resulted from that, where after evaluations we would follow up with the program managers.
As well, we concluded that if we learned valuable lessons we should write them down and create a best-practices registry and discuss these within our community. Some rather simple improvements led to better practices. However, I'm certain that throughout government my colleagues have improvements that would be very useful. Therefore in the future I will also try to draw on their experience.