Okay, so obviously you've identified this. You've presented a plan of action to follow. I'm wondering, of course, were you able to discern that you had some areas along the way? Had you gone to a certain extent before you said “Oh, we'd better take some action on this”, or would there just be a gradual improvement or a gradual acknowledgment of a couple of areas of weakness, and would they be fixed right on the spot?
On September 21st, 2010. See this statement in context.