Thank you, Mr. Chair, and thank you to the witnesses as well for appearing here today.
It's great to hear that there is a shift and, as was mentioned earlier, a change in mindset for human resources, and that we're basing this on people-to-people negotiations versus rules. I think anybody who has ever been caught up in those situations understands how difficult they can be. Of course, when looking at the differences for grievance procedures, expanding on the informal conflict resolution becomes a key component.
I may ask you, Madame d'Auray, to respond to that in a moment, but I have a couple of other questions as well, and first I'd like to go to Madam Fraser.
You mentioned at the beginning that you didn't audit the impact of the legislation on human resource management. Could you expand on why that was? Secondly, I was hoping you could also, in your response, go over your findings with respect to the roles and responsibilities of deputy heads.