Thank you.
I think I mentioned earlier that many of the issues that used to be rules-based and rules-bound dealing with either workplace or management issues were fairly rules-focused, as opposed to dealing with the issues themselves.
Concerning informal conflict resolution, discussion—having the managers and the employees deal with the issues up front, as opposed to filing papers—was really critical. That is in fact well in place and functioning. It does not preclude, as we know and have put in place, the requirements for formal processes and procedures if the informal conflict resolution does not work. Those are still in place and exercised.
In terms of the.... I'm sorry, the second part was the...?