Send us those links and we will be able to take a close look at how this works. Once you have new staff, perhaps it will be easier to ensure that they adapt to the new legislation. Sometimes, when someone has been in a position for 25 years, they have their own routine or certain work habits.
I also wanted to talk to you about equipment. Apparently, there are often complaints within the public service to the effect that the equipment is pathetic. I don't know if you have received these kinds of complaints but it is even a regular occurrence for us, in Parliament, that our computers do not work, for a full day at a time.
Do you experience this kind of problem? Do you have a budget to remedy it?