We didn't really get into a lot of the staff training. It was more about the service management system that was in place and that was clearly lacking in many areas.
October 28th, 2010 / 12:15 p.m.
Auditor General of Canada, Office of the Auditor General of Canada
We didn't really get into a lot of the staff training. It was more about the service management system that was in place and that was clearly lacking in many areas.
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