Yes. The other thing that the system permits us to do--and certainly in Canada we're already doing it--is that if we need something more to finalize your application, we can easily use that as a two-way communication to say that “you need to get us this document” or “we acknowledge receipt of this document that we asked you for”.
The My CIC account is part of our strategy. The other strategy is to make sure that all the applications are in the system so we can actually acknowledge them, because one of the problems we have is that sometimes it takes a long time for us to get them into the system.
The other thing we want to do is to tell clients that every x period of time—and it could be six months, it could be nine months—we will send them an update as to where they are in the process, because My CIC really works when you're actively processing a case. But we also know that cases sit awaiting their turn to be processed, so we need to find a way to reconfirm to the client that their application is in the queue and that it's likely to move into active processing at such-and-such a period so they do not go into the MPs' offices to ask for that information.
Then there are other things, of course, in terms of more precise processing times, so that people actually know how long it's going to take to get into the process.