Part of our challenge is to see how we can use the resources to really expedite the case-related process. The Gatineau office is open only two hours a week because we can take advantage of those hours to answer very specific questions from applicants. We have to find a mechanism to get very specific answers for the people who come to see us.
We're then faced with a number of questions: Is the information available? Is there a way to do it effectively in order to provide clients with the information they need, without our office necessarily being open eight hours? Because that might not be a good use of resources. During the remaining six hours, we can make decisions and move files forward.
That's somewhat our strategy. The idea is to see how we can do the job better. Among other things, we want to get a better understanding of the dynamic of MPs' offices so that we can have a system that will help them receive fewer clients and so that we can provide information more effectively.