I would just add that about four years ago we brought all the operations under one area. We've worked very hard to integrate knowledge, both geographically and across business lines, so we can start talking about risk in the business and really focus our energies so that maybe 70% of the cases can be done much more quickly.
So there has been a lot of work done on program integrity, risk-tiering, where is the best place to do these things so we can actually move to baseline, and how much time it actually takes. We've also brought all of our data together in terms of processing times, so we can analyze from end to end. Because we had a tendency in the past to talk about how much time it takes in Mississauga and how much time it takes overseas, and we kept saying that from a client perspective, they don't see themselves in that. We need to talk end to end. We've done a lot of that work over the last few years.