Thank you very much, Mr. Chair.
Thank you, ladies and gentlemen, for being here today.
I want to go specifically to the report. I noticed on page 9 that “the Department solicits feedback from its front-line employees and also monitors service quality at its call centres to help identify service issues”. You've just mentioned global case management. I'm just curious as to whether that might have been a consequence of some of the employee feedback or where it was that you decided this might be the best method to solve some of the issues that have come up.