I could use my English words: I'm astonished.
In fact, it's a pleasure to have the students from UQAM here today. Among other things, this morning, we talked about the various programs and the exercise being carried out by the Standing Committee on Public Accounts.
Earlier I promised not to be too hard on Deputy Minister Deschênes. I know she has held various positions, in case management, among others, where she did a tremendous job, especially resolving the most complex cases.
Now you're facing a very complex challenge, Ms. Deschênes. The Auditor General didn't go easy on the Department of Citizenship and Immigration. You offer more than 35 services at the department. Only four services have service standards.
Can you tell us what measures you intend to take to ensure the other departmental services have standards? I believe you're aware of the problems that causes for the management of provincial programs as well.
Earlier my colleague talked about problems related to obtaining citizenship and passport services, but the question of the right to vote is just as important.
Often, particularly in reunification cases involving people in the refugee class, family reunification, there is already a long waiting period before the family is reunified with the person who has been accepted as a refugee. Until a family has been recognized or has its citizenship card, it cannot take advantage of government services. The problem remains intact.
Perhaps you can first give me an answer regarding service standards. What actual measures have been taken, apart from those related to the computer system? In concrete terms, with regard to the CIC registry, what measures are being taken to expedite services?