Internally, are you facing other challenges in establishing service standards? Among other things, I'm thinking of the fees you charge clients. When a person files an application, there are administrative fees related to that. You're supposed to have a financial model supporting the cost evaluation and to charge people who request a service an amount to process their request.
As citizens, if we consider the fact that you haven't established service standards, we sometimes get the impression, at MPs offices, that people are dragging their heels in certain sectors. I could give you an example. In the parent and grandparent classes, people wait eight to nine years. You cash the cheques quickly, but processing then takes an enormous amount of time.
Are you facing any challenges of that kind? Have people challenged you in those areas?