Well, as we were saying earlier, I think that one of the challenges we've had is trying to deal with challenging processing times across our lines of business. What we're committing to now is to basically transform those into sets of service standards, recognizing that we as a department are not going to be very happy with many of those processing times; they're longer than we would like them to be.
Our program is always changing. We're doing reforms and making changes to the programs. Things happen around the world, and that has made it challenging, I think, for this department to take on service standards. But basically we've made the decision that we need to proceed, we need to get these into place for better or for worse, and we need to get on with it. That essentially is the point that we've come to, Chair.