Well, Chair, I think for the department, I can speak for my time here, and Claudette has worked for the department much longer than I have. But what I have seen just in terms of the history of the department is that there has always been a lot of change under way. The program has been changing. We've been working for the past number of years to implement a massive new case management processing system that is now being rolled out around our missions around the world. We've been waiting for that.
In some ways, I think the department has been waiting for a more stable environment in which it can implement service standards, but that never really seems to arrive. Things keep changing. I think we've concluded that we need to get on with this. We're going to have to deal with the good, the bad, and the ugly here. We accept that. I think we're sort of turning the corner here. We just need to get on with it.
It's never going to be an ideal time. I think the department historically was hoping it would have a more stable period in which to do this. That never really seems to occur. There's always something that goes on, so we feel that we just need to get on with this. As I said earlier, we will have some service standards that we expect our clients will not be that happy with, but that's the reality of the circumstances within which we work. We do feel, as a department, that we will be better off with those standards than without them.
I think that's the turning point or the tipping point that we've come to.