Well, I think one of the things that's a challenge for us is that we call them “processing times”, but actually very little of that period of time is actually spent processing the case; most of it is waiting in the queue to be processed.
But we call it processing times because an individual wants to know how long it is going to take for their application to be dealt with. I think from a client's perspective, that's completely fair. From our perspective, the amount of work involved on actually processing the case may be, you know, a day's work...I don't know. But it is that kind of magnitude in terms of the difference.