Thank you.
I can start and then Ms. Deschênes can add something.
I can tell students that
I as well studied political science, a very good thing to study. It's nice to see you here.
First of all, we started with four areas in our initial service standards: labour market opinions, family class cases, permanent resident cards, and grants and contributions.
We realize our services are very important for clients, of course. We accept that.
We're proceeding now to look at the rest of our business lines and basically phasing this in over the next two to three years. What it will mean initially is starting with our processing times, which we've been publishing for years, and basically converting them to service standards of one kind or another.
One of the challenges we've had as a department is that we have struggled with the issue of service standards versus processing times. We're not happy with the processing times, either. We face various challenges, whether it's our immigration levels—we only take in so many cases every year, so in some of our business lines, that is a boundary for us that affects processing times and will affect service standards—or others, such as citizenship, which we were just discussing. We've had other challenges in our capacity and the processes that we've had in place.
Our basic plan is to go through all of them systematically and establish service standards for each line of business.