Again, I'll give just a quick response, and Claudette can add to this as well.
We have the call centre for people who don't have access to the Internet. In our experience, both in Canada and overseas, access to the Internet has been very good. It's higher than we might have expected, so we've been pleased with that. The call centre has its own challenges in terms of the volume of calls going in there.
We would agree with you. You're quite right that there is this dynamic about what people expect in terms of a response. In terms of the capacity of our system, some of that is not realistic. For people wanting to know where they are in every little step in the process, that's not possible. We really have to be clear, I think, with clients and the public and say, “You're in this block and that's the basically the best we can tell you”. Otherwise, we spend more time chasing around after individual applications for some small incremental step in the process, which is time consuming, as you know.