Mr. Yeates, on a couple of occasions you gave an indication. The first time I wrote it down as a direct quote--and I hope the Hansard will indicate the same--but then you paraphrased it. You said that you “only take in so many cases” per year, and then--and now I'm paraphrasing--on the line-by-line items. You've explained, and as I said, you've been fairly thorough in that. That has an impact on the efficiency of service that you provide, does it not?
On November 23rd, 2010. See this statement in context.