Good morning, ladies and gentlemen. I'm delighted that we're all here. We can begin very quickly.
Today's orders of the day are chapter 3, “Service Delivery”, of the fall 2010 report of the Auditor General. We have with us several individuals from the Office of the Auditor General. We have Monsieur Sylvain Ricard, assistant auditor general; Marian McMahon, assistant auditor general, and Mr. Glenn Wheeler, principal.
I never understood that, the principal and assistant, but anyway, you can give us that lesson later.
From the Department of Citizenship and Immigration, we have Mr. Neil Yeates, deputy minister, and Madame Claudette Deschênes, assistant deputy minister, operations.
I want to thank you all for coming. We will proceed almost immediately to the business of the day, but I guess I have to go through the appropriate pro forma, and that is, pursuant to Standing Order 108(3)(g) and the motion adopted by the committee on Thursday, November 4, 2010, chapter 3, “Service Delivery”, of the fall 2010 report of the Auditor General of Canada, referred to the committee on October 26, 2010, here we are, ladies and gentlemen.
I think we're going to begin with Monsieur Ricard.
Do you want to begin? You have five to 10 minutes.