Thank you, Mr. Chair, and thank you to the witnesses.
I'd like to follow up on that one just a little bit. Obviously, when something goes wrong, you try to fix it. I commend you for the actions you've taken, because it is all about people having confidence in public institutions, and you're taking strong action in that direction. I commend you for that.
Moving forward, Mr. Friday, are there clear criteria for what constitutes grounds for an investigation when you get a complaint? Are there clear criteria for that? How many people would look at that to make that judgment? How much objectivity or subjectivity is applied, and do you see changes as a result of what's happened, or just changes to your normal process to what those criteria might be?