Chair, as we noted in the report, we looked at a selection of files that had been received by the commission and found that either the nature of the work that was done or the documentation in the file did not adequately support the conclusion or the decision to close the file. This is obviously problematic. As well, there were some draft policies on investigations, and those need to be finalized, and there needs to be a more rigorous process put in place to ensure that any complaints that are received are dealt with seriously.
On December 14th, 2010. See this statement in context.