Thank you, Mr. Chairman.
We've done a number of things. Zeroing in for one moment on front-line staff, as I indicated in my remarks, we have clarified and strengthened policy. We've put in place new systems, including reporting on incidents, importantly with respect to the use of force. We have put in place policies that clarify the obligations on officers to make reports with respect to incidents.
We have developed streamlined systems with respect to them generating reports and making reports. We have a pilot project going on; it's referred to as “PAT”, or the police access tool. It will be a much more user-friendly version of our PRO system, which is the daily occurrence reporting that officers make.
We've also put in place a system with respect to paying officers who are on call. We have added additional positions. We are providing new mechanisms that mean officers are on call less frequently, and they are actually being called out less frequently.