With regard to the observations made by the Auditor General, I basically disagree with them. I have never seen the least analysis or the least detail. These people reviewed 120 files and they kept 86 of them. During my interview, they referred to 7 or 8 of them, and then they kept 4.
Madam, in August 2009, I met people from the Auditor General's office. The investigation had already been going on for some time. I asked them if anything needed improvement and if our procedures were causing them any problems. This meeting was documented. The auditors had spent the summer in our office. However, they never told us about any problems whatsoever. I personally consulted the Office of the Auditor General regarding specific files. I personally sent one back. I assure you, madam, that in my professional work, I consider it to be my duty to study every complaint that is submitted. Our team has never disagreed. This is perfectly in keeping with the experience of many organizations.