Basically the short answer, I think, Member, is by a lot of hard work from the missions overseas and here in Canada.
We have set up a centralized intake office in Sydney, Cape Breton, to try to have a more efficient process for the first level of determination of the applicability for the new instructions. Our sense so far is that that's working well. They come into Sydney and then are sent out to missions around the world for further processing if they meet the criteria. That's on the new applications.
On the old, we've continued to process those as quickly as we can. Essentially, it has just been a lot of, as I say, discipline and hard work, churning through all of these cases. We did meet our level plan target for 2009. We were pleased to do that because it was a year with various challenges around the world in trying to meet those targets.
We feel we're reasonably on track. We certainly feel the weight of trying to get rid of that backlog as quickly as possible.