Well, the short answer is that we're always cognizant of trying to balance what's essentially a contingent workforce against a full-time workforce. There was a question about how much of a backlog we actually had, and how many people it would actually take and over what period of time. It's not clear to me that it would have been appropriate to hire a contingent workforce, going back to 2007, over a 10-year period to clear out a backlog.
On December 14th, 2011. See this statement in context.