I just wanted to come back to the first question and say that with each of these 12,000 files or 8,000 files, there really are quite different circumstances, with each of them needing a good deal of investigation.
There are 12,000 people who want to know the status of their file, how long will it take, and when they will get an answer, etc., so the communications challenge is huge. But we get that. We're doing the best we can to resolve that by putting out as much information as we can and by giving people the opportunity to call, with a volume that we can manage, while trying to stay ahead of it.
But we recognize that it's tough for the people who aren't getting the answers they need. It will be difficult for us to fix that in the short term. We'll just continue trying to do the best we can to get the work out.