Thank you, Mr. Chair.
I think a number of the initiatives we have taken to really respect the fact that all not recipients are created equally.... For instance, some of the latest initiatives under Budget 2012 and the economic action plan involve going from large municipalities to very small, not-for-profit organizations that may be relying on more volunteers.
We've taken a number of initiatives to streamline the application process to actually move toward the use of technology for online application processes to try to assist organizations to get the information in without increasing the administrative burden.
We also monitor our service standards and client consultations. When we're going out, for instance, with that initiative and talking at 80 different meetings to look at proposed changes to our programming, we're listening very much to some of the concerns that are coming back. By speaking to recipients we're familiar with, but also new recipients, we are seeing what their expectations are of our programming going forward.
It's very much a continuous improvement through the feedback we receive in administering and managing these programs.