I would say that from our perspective it was an excellent opportunity. The department developed a departmental action plan to respond to the request, and it was the beginning, actually, of improving the relationships we have with our stakeholders and improving the processes we have in our department. We put in place service standards, standardized processes, and an engagement strategy with stakeholders.
We've continued that on and developed standardized processes for our recipients, in terms of application processes and standardized agreements. Our department is very large, and there were probably about 30 programs across the department that used different processes. So I think just putting that standardization in place in the department was a benefit for stakeholders as well as for ourselves.
Now we're moving into an online environment, so that's another bonus, and I think our stakeholders have said to us that that's something they're really looking forward to.