To answer your questions, no, I was not part of the process that developed the action plan back in 2006.
I don't believe the people who developed the action plan forgot about the need to have some sense of the impact of the reforms on recipients and applications. Indeed, in previous incarnations, I spent some very uncomfortable moments in front of the official languages committee answering questions of just that nature in this House.
The issue really is that at that time we didn't identify the need to have an instrument that would allow us to consistently gather information across and aggregate it to provide that pan-government picture. I believe the initial focus was really on the departments and the work they were doing in their action plans. It's become clear that we need to have a better mechanism to gather evidence beyond anecdotes and stories to demonstrate the progress that's been made. That's what we're dealing with now.