I noticed, Mr. Guimont, in your presentation you said we're up to 15 hours a day, seven days a week, which is an update from where the audit was. I suppose that's a positive. It's closer to 24 hours than the eight hours it was before. Then you're relying on a new telephone system, so that people are accessible 24 hours a day.
I hate to be naive about this and I'm not trying to be flippant, but that assumes you're awake by the telephone. If you're a heavy sleeper, you don't hear the telephone, and you're on call, what did we accomplish? I think the answer is self-evident: not much. I'll answer my own question.
The reality still is, sir, do you not believe that someone on active duty, not on-call duty...? Those are two different things. Being on call means you're available. I'm assuming the 15 hours are probably not the overnight hours, which are the on-call hours that people normally do. Are you saying to me that the on-call individuals are supposed to be awake at that time? Does that mean they're working that shift, looking at the phone to see if there is anybody contacting them?