Continuing along the same lines, I want to turn to another section of the report, just above paragraph 2.36. There it says that “[t]here is no government-wide strategy to guide service delivery”. And that has been the case since 2006. In a nutshell, it sounds to me as though the orchestra has plenty of musicians but no conductor.
In its past few budgets, the government has stressed the importance of making services available to Canadians at a lower cost. But how can that happen when no operational follow-up has been carried out since 2006 and reporting on key services was not done when it should have been?