Similarly, in paragraph 2.62, you note the lack of consistent reporting across the departments when it comes to the costs of delivering services online. I can understand your frustration; just imagine how we feel. We are getting these bills and no one can tell us whether another department has already paid for the same thing. That kind of approach makes it impossible to get an overall picture of related spending.
Is there anything else you could recommend to help departments do a better job of monitoring and containing costs government-wide?