We do.
We have a communication plan to promote My VAC Account by adding a message regarding My VAC Account to all reservists' pay stubs. The Royal Canadian Legion has been trained on My VAC Account and their service officers encourage members to sign up. Our website has recently been redesigned and there is a My VAC Account button on every page. There have been several tweets specifically regarding My VAC Account. When we do presentations and SCAN seminars to reservists and Canadian Armed Forces members, we do talk about My VAC Account and what's available through My VAC Account.
Regarding functionality, we'll also be looking to expand applications to more programs that would also assist. Also, we'll be providing information so that users of My VAC Account will be able to track where their application is, when it was received, whether it has been processed, whether there was a positive decision, and when the benefits will be given.
Also, veterans will be able to communicate in a secure fashion electronically with the department and with their case manager, if they have been assigned a case manager. They will also be able to provide information to support certain applications and manage the information they have and the documentation they have submitted to the department.