Welcome, Mr. Ferguson, and indeed all our guests. We certainly have a lot of experience in the online business among all the departments.
I'm going to focus, as one of my colleagues has already done, on the tax services aspect because I get a lot of calls in my particular constituency about that.
My question is directed to Mr. Bennett.
From your brief, Mr. Bennett, obviously there's been a substantial increase in the number of enrolments, which is good. You point out in your brief as well that there's a concerted effort to promote online filing with success, with 76% of individual tax returns, 64% of GST/HST, and about 70% of corporate income tax. That's good participation at roughly three out of every four.
You've also pointed out, as my colleague, Mr. Woodworth, pointed out before, CRA has made over 40 improvements to online services between 2009 and 2012.
Maybe I could give you a chance to complete your outline of some of those enhancements that have been brought forth in those three years.