They're saying that as they transition some of your work to them at their 600-plus Service Canada outlets, their emphasis is on online services, and you have 4.5% of your client base online.
The fundamental question is how you say to the folks over at Social Development Canada, “Oh, by the way, you're going to have to take a lot of in-person online visits, or perhaps on-call visits to your call centre, because you don't have very many registered to use your online services.”
I mean, to me the numbers don't lie. You have 4.5% of your clients online.
What's your plan?