Thank you to all our guests. I won't thank you individually. It would take me five minutes, so now I'm done.
Mr. Ferguson, I want to draw your attention to paragraph 2.36 in the report. If I can get this straight, in 1999 we had a government online initiative, and the whole point was to make sure that the client was sufficiently served here across all government departments, and up until 2005, things were going along smoothly. I'll quote from the report:
Since the last report in 2006 there has been no requirement for departments to report about the number of key services offered online, the level of interaction possible, the efficiencies achieved, and the take-up by Canadians and businesses.
Would I be correct in saying that the envisioned online interaction, the engagement of the public to the extent where people are using it, is not followed up as to whether this is a good service or not? In other words, is it because they're not road-testing this stuff before they put it out there, or they don't do enough follow-up based on levels of interaction, whether or not they're user friendly or the disjointed way they're putting it out there?