As a general point, you're absolutely right in saying that falling short is not acceptable. It's about what you do about it. I tried to be very clear that where we've fallen short is on full implementation of SMS and having the audit capacity to back this up.
As a deputy minister, what I can do, and we've already done, is to secure resources in the areas under question to ensure that the people have the resources, the financial resources, to do that. We've done that. I have also given very clear signals that this is a priority area, notably in terms of the staffing. I've been very explicit to people that the positions need to be staffed on an ongoing basis to ensure continuity in staffing levels. It's normal to have people who retire. A particular retirement is maybe unplanned, but the fact that people do retire is planned.