My second question is on the appeal procedures.
As you clearly indicated, the vast majority of people who appeal a negative decision receive a positive reply. That it what it says in paragraph 3.45 or 3.46. The problem is that sometimes when these decisions are overturned new elements are added to the file. So if you will, the file is completed following the decision.
For some work-related organizations, including the Commission de la santé et de la sécurité du travail, a file is not closed. Before a negative response is issued and the matter is appealed, the person who processed the file re-evaluates it. That avoids an administrative appeal procedure and the need to plead one's case before a higher authority.
Would it not be better for Veterans Affairs Canada to keep the files open, for the processing officer to review his decision himself to avoid an appeal, and to avoid making the administrative process even more cumbersome?