I'll start, and I'm sure Mr. Bloom will fill in should there be more details.
As I mentioned earlier, significant work has been done to build the tools to enable our officers to be as efficient as possible in working with our clients moving forward. For example, a correspondence and project monitoring tool gives all of our economic development officers the tools they need to engage with clients and stakeholders, track, monitor, and make sure it's as timely and efficient as possible. We have service standards now that certainly give our economic development officers guidelines as to what the expected pace of their work would be, and would help each office determine priorities going forward as well.
We have mechanisms to track project performance and produce reports on the status of projects, so we now have across the agency the tools and the mechanisms to work with every interaction to make sure that it's moving along in as timely a way as possible. As I mentioned earlier, we have up-to-date training for our officers, so they can be as complete and effective and timely as possible.
Do you want to add to that?