To be frank, it seems to me that if I'm the person waiting for service, although a benchmark might be established internally in a department, if I wait 32 weeks, I'm 16 weeks beyond the benchmark, in my mind. Is that what this is telling me? Is that what veterans said to you when they waited 32 weeks? It doesn't say they said it exactly like that, but they said 32 weeks. They didn't seem to think they were inside the benchmark if it was double the time.
On February 25th, 2015. See this statement in context.