We've heard of terms like Shared Services Canada, ways of improving access for the average citizen, primarily online, of course. Where has most of this gone, if we don't have the right measures in place? In other words, what are the improvements that you would see, since 2005, that are measurable? I'm not talking about specific departments; I'm just talking about methods by which we communicate with citizens, or the term that you use, which is client focus.
On November 27th, 2013. See this statement in context.